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Legal terms and conditions

1. Legal warning


The company that owns is ESPORTS ALTITUD, with registered office at Carrer Maria Pla 8, AD500 Andorra la Vella, with NRT F24450R from Andorra.


All the intellectual property rights of the content of this website, its graphic design and its source codes, are the exclusive property of ESPORTS ALTITUD, corresponding to the exclusive exercise of the exploitation rights thereof.

Therefore its reproduction, distribution, public communication and transformation, total or partial, without the express authorization of ESPORTS ALTITUD. Likewise, all commercial names, brands or different signs of any kind contained in this web site are protected by law.


ESPORTS ALTITUD is not responsible for the misuse that may arise from the contents of our website, being the sole responsibility of the person accessing them or using them for that purpose.

Nor do we assume any responsibility for the information contained in the web pages of third parties that can be accessed by links or search engines from the website


ESPORTS ALTITUD declines any responsibility arising from the exchange of information between users through its website. Especially we are not responsible for the use that minors can make of it in the event that the contents accessed can hurt the sensitivity of them.


ESPORTS ALTITUD reserves the right to update, modify or eliminate the information contained in its web site, and the configuration or presentation thereof, at any time, without prior notice, and without assuming any responsibility for it.


ESPORTS ALTITUD does not assume any responsibility that may arise from technical problems or failures in the computer equipment, not attributable to our company, that occur during the connection to the Internet network, as well as from damages that may be caused by third parties through intrusions illegitimate outside the control of ESPORTS ALTITUD.

We are also exempt from any liability for possible damages or losses that the user may suffer as a result of errors, defects or omissions in the information that we provide when it comes from sources other than us.


Climbing, mountaineering and other activities that take place in the mountains and / or vertical works are intrinsically dangerous and can cause serious injuries. It is the responsibility of the client to be technically qualified to use the materials and equipment distributed by ESPORTS ALTITUD.

2. Privacy policy


In compliance with the provisions of Llei 15/2003, of December 18, on the Protection of Personal Data, ESPORTS ALTITUD, informs its clients that any personal data they voluntarily provide will be included in an automated data file of a character personal, created and maintained under the responsibility of ESPORTS ALTITUD.

The purpose of this file is to facilitate the processing of orders and send commercial offers in the future on products and services that may be of interest to our customers. The subscription to the newsletter is optional and you can unsubscribe at any time.

ESPORTS ALTITUD guarantees the security and confidentiality of the data provided. In this way, it undertakes to comply with its obligation of secrecy of personal data and its duty to keep them and adopt all necessary measures to prevent alteration, loss, treatment or unauthorized use. Therefore, all information about our customers will not be used for commercial purposes nor will it be transferred to third parties.

COOKIES POLICY uses “cookies” for the sole purpose of offering a better personalized experience and to help navigate your pages easier and adjusted to the preferences of its users.

A “cookie” is a small text file that a web page server stores on the user’s device. The “cookies” can not by themselves identify a person since they do not refer to any personal data and can not be executed as a code or contain viruses. uses two types of cookies, their own or techniques, necessary for the proper functioning of the page and the provision of services and those of third parties such as analytics, necessary for monitoring and statistical analysis of users who access, or social networks.

  • Own cookies: These cookies will help us, for example, to save the user’s configuration (language and version of from which he navigates) so that in his next visits he can access the same version. In addition, it will allow us to manage your shopping cart and keep the products added to it while you browse our pages. It also allows us, once you have identified with your e-mail and password for the first time, do not have to re-enter this data each time you visit when participating in our social tools such as the blog or others. In the header, “Hello” will appear and then your alias, if you have one and not your email. This will make browsing through our website more comfortable. Use the “Close Session” option if you access our page from a public computer. However, keep in mind that, as a measure to ensure the security of your personal data, you must always identify yourself to process your orders or access the “My account” section, regardless of whether you have already identified it.
  • Third party cookies: uses analytical cookies. We use the Google Analytics tool to track and statistically analyze the users that access our pages. These cookies do not identify the user or save their private data, but only collect information from the navigation that users do anonymously during the snowfall in to make a statistical follow-up of it.
Name Description Duration
_ga It is used to distinguish users. 2 years
_gac_UA-227553-1 Includes information about the campaign related to the user. If you’ve linked your Google Analytics and AdWords accounts, the website conversion tags will read this cookie, unless you disable it. 90 days
-gid It is used to distinguish users 24 hours
on%5Facceso 10 years use external social network cookies such as Facebook, Twitter, Pinterest, Instagram, YouTube and Google+. Social cookies are necessary to control the interaction of users with the widgets and the content of the different social platforms within our page. The conditions of use of these cookies and the information collected is regulated by the privacy policy of the corresponding social platform.

Advertising Cookies,used to show our ads on other web pages, depending on the products that the user has seen during previous navigations. These cookies are introduced by Google through remarketing for display ads, although we do not allow that company to collect personal information about users. This means that confidentiality is guaranteed and that personal data will not be used by other websites or marketing databases.

Most browsers automatically accept “cookies” but it is also possible to configure them for non-acceptance or blocking. If they are deactivated, in this case the user will be able to browse the web, but in order to make a purchase at it will be essential that the browser accepts the so-called “session cookies”, which are those that exist only while remaining in esportsaltitud. com and disappears if the browser is closed.

In the “Help” section of most browsers it is indicated how to modify the cookie settings of your browser: reserves the right to modify this Cookies Policy based on legislative changes, regulations, or in order to adapt this policy to the instructions issued by the Andorran Agency of Protecció de Dades, therefore users are advised to visit it periodically.

3. Shipping and delivery features a limited selection of our wide catalog of available products. Do not hesitate to ask for additional info or availability by email or phone, for any other product of our brands.

All our shipments are processed through our logistic partner MRW. Please, allow 1-2 business days once the payment is cleared. You will receive a tracking number to be able to track your order once your package has been sent. You can check the status of your shipment by clicking on the following link:

4. Returns and Exchanges

If for any reason you are not satisfied with your order, the product is defective, or does not match the item you ordered, you have a period of 14 calendar days , counting from the date of delivery of the order, to return it. Please get in touch with us, we will be happy to provide the best return option available.


Once has received the defective product, it will send you a new one. In this case, the change will always be made by the same article or SKU, subject to stock availability. takes full responsability for the new shipping charge as well as the return shipping charge.

IF THE PRODUCT DOES NOT MATCH WITH THE ORDER will cover all expenses. Both the collection of the wrong product and the delivery charge of the correct order.

¡IMPORTANT! You have to send us the product in perfect conditions, in working condition and in its original package without damages, including warranties, labels and instructions for use.


The return charge is at the customer’s expense. Bear in mind that the refund is subject to a fixed charge of Eur 25.00 for processing costs.

¡IMPORTANT! You have to send us the product in perfect working condition , unused and in its original packaging without any damages, including warranties, labels and instructions for use. The return of climbing ropes, DVDs and electronics will not be accepted without the original blister or seal, as well as skins, climbing ropes and cords or ribbons cut by meters. Except in cases of factory defective products, returns will not be accepted on already assembled ski equipment.

Once we receive the goods in our warehouses and verify that all the above conditions are met, will accept the return of the product and proceed to the refund of the corresponding amount in the form of a redeemable voucher for any other item (s) valid for 3 months starting from the date of issue of the voucher.

In case that it was not possible to send or deliver the products in the aforementioned terms, reserves the right to return the amount of your order in the form of a redeemable voucher valid for 3 months starting from the date of issue of the voucher.

5. Payment Methods

In we offer different payment methods so you can use the one that is most comfortable for you.

PAYLINK OF Banc Sabadell d’Andorra

Paylink is a simple, practical and flexible gateway available from Banc Sabadell d’Andorra that allows for non-physical transactions to be carried out safely and quickly.

Upon confirmation of your order or quote you will receive an e-mail with a link to the virtual TPV of Banc Sabadell d’Andorra from where you can make the payment with your credit card safely. Your card data is not processed nor stored in our servers.


Upon confirmation of your order or budget you will receive an e-mail with the details and order confirmation along with the necessary data to make the bank transfer.

For both forms of payment, your order will not be effective until the payment has been cleared. Delivery is computed starting this date.

6. Warranty

ESPORTS ALTITUD customers benefit from the commercial guarantee provided by the different manufacturers or distributors of each of the items supplied. ESPORTS ALTITUD undertakes to manage all possible warranty claims offered by the product.

Defects or damage due to incorrect use or handling of material or wear caused by normal use thereof, are not included in this warranty.

Losses in the functionality of the items, due to the limitations of their design, are also excluded from the coverage of this guarantee.